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Ordering Information • Order Tracking • Contact Us • About Us
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Ordering |
- All orders must be placed through our internet
shopping system or through out telephone representatives.
For phone orders, please make sure you are in front
of a computer so we can verify security information
- We only ship to credit card verified
addresses (billing address), and do not drop ship or ship to alternate addresses.
A verified credit card address is the address
that the statement for that card is received.
- PayPal customers:
Please make sure your PayPal account has a CONFIRMED
address. Please note we can ONLY ship to the
address on the PayPal account, even if the address
on the order is different.
- Pick up at our warehouse is
allowed, but payment must be made at time of pickup
with VISA/MasterCard/American Express or Cash.
PayPal payments are not allowed for pickup.
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Shipping |
- All orders are processed on the
same business day. (Monday through Friday
only, NOT Saturdays or Sundays or Holidays)
- Please allow 2 to 6 working days
for your shipment to arrive.
- We ship all orders via UPS.
- Tracking information and your electronic invoice will be
e-mailed to you once your order is shipped.
- Credit cards
are approved and charged at time of order. If an item is
out of stock, a full refund will be issued
immediately.
- USA and Puerto Rico
Orders: PayPal, VISA, MasterCard are welcome.
- Canada orders: PayPal
is the only accepted method for Canadian
orders, our processor does not have the capability
to confirm international addresses. PayPal
account must have a Confirmed Address on record.
- Below is a map showing
estimated transit times for UPS Ground from our warehouse.
Transit times are ESTIMATES
ONLY and are not guaranteed!
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Shipping Charges |
- Shipping charges are automatically figured by our
shopping cart system.
- From time to time, some items may
include a free shipping promotion, which means that
the specific item that has the promotion will ship
at no charge. If other items that do not
qualify for the free shipping promotion are added to
the order, the system will figure shipping charges
only for those items.
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Canadian Shipping Information |
UPS Canada Standard
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Orders to
Canada shipped via UPS Standard will incur BROKERAGE
FEES. See chart >>>>.
The BROKERAGE FEE will be collected by UPS at the
time of delivery with any DUTY/TAX.
- Orders to
Canada shipped UPS Worldwide
Expedited DO NOT incur the brokerage
fee.
- We
do not ship via USPS.
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UPS
Standard Service |
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Purchase Value in CAD |
Brokerage Fee |
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$0.00
- $40.00 |
$0.00 |
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$40.01
- $80.00 |
$7.00 |
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$80.01
- $200.00 |
$19.45 |
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$200.01 - $400.00 |
$29.00 |
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$400.01 - $700.00 |
$40.30 |
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$700.01 - $1,000.00 |
$45.25 |
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$1,000.01 - $1,500.00 |
$51.45 |
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$1,500.01 - $2,000.00 |
$57.55 |
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$2,000.01 - $2,500.00 |
$63.75 |
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Does
not apply to
UPS Worldwide Expedited Service |
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Returns and Exchanges |
- Our standard policy for returns is 7 days
from date of receipt.
- Returned items must be not worn or
used, original tags must be attached, the item must be
returned in the product box if delivered in one, and with no
visible wear or damage.
- Please use our
RMA
Request system for a Return Authorization (RA)
number
- Packages
without an RA number will not be accepted by our warehouse.
- Returns for a refund due to customer error
or change of mind or delivery refusal will be assessed a
15% restocking charge. If item being
returned for a refund was shipped under a free
shipping promotion, the regular amount of shipping
will also be deducted from the refund.
- Shipping charges are not refundable.
- Please send back the package securely wrapped, via prepaid and
insured UPS.
- We do not accept any product returns shipped
C.O.D.
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Warranty
Information & Terms of Use |
- Products carry a
salectronics.com
(that's us) for the length of time specified on the actual
product page, and varies from product to product.
- Product warranty applies
to defects in workmanship for the specified amount on the
product detail page, and excludes the following:
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Damage, deterioration or failure resulting from
accident, misuse, abuse, neglect, unauthorized
product modification or failure to follow instructions
contained in the users operating manual
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Damage,
deterioration or failure resulting from water or other
elements.
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Damage,
deterioration or failure resulting from repair or
attempted repair by anyone not
authorized by salectronics.com
or its appointed agent.
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Damage,
deterioration or failure resulting from the installation
of parts or accessories
that do not conform to the quality or specifications of
the original parts or accessories.
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Damage,
deterioration or failure resulting from incorrect or
sub-standard installation of
the product.
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Products which the serial number have been tampered
with.
- All warranty claims must be done through our RMA system (link
above).
- Warranty shipments are paid by buyer
(from you to us) and we will pay the return freight (from us to
you UPS Ground only) of the replacement/ repair.
- All warranty items will be
tested, repaired and shipped back within 10 business days of receipt.
- We may choose to exchange your
item at our discretion and ONLY if the item is within
the warranty period. We do this in case the item will take too
long to repair or is unrepairable.
- Returns shipped without a
Return Authorization number will be rejected at our warehouse.
- All items are shipped insured.
Claims for damaged items during transit must
be reported within 3 days of arrival through our RMA
system. You MUST keep ALL packaging materials (boxes,
etc.) and items EXACTLY the way it was received for
carrier's inspection. We will not be responsible
for carrier's denial of claim for untimely report of damage
or for missing materials for inspection.
- salectronics.com
will not be responsible for inconsequential monetary or
other damages to property or persons, nor for installation,
loss of use, freight or any other charges.
salectronics.com's
maximum legal liability will be for the cost of purchased
goods less 15%. Legal venue for any claims will be San
Diego, California.
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